Service policy

We talk with you and give you a free quote, no strings attached.

You choose your plan, sign the contract online and make the payment.

You send us the material and permissions. Once everything is complete, the clock starts.

We design and build in 5 to 7 business days, without touching your live store.

You review and send us your comments.

We do the final round if needed, and publish when you approve.

You sign the delivery acceptance record and the project is closed.

Delivery takes 5 to 7 business days, counted from the moment we receive all the material and the complete permissions. While something is missing, the clock does not run.

Your logo in good quality, ideally in vector format (SVG, AI or PDF).

Your brand fonts, if you have them, with their licence.

Photos for the cover, campaigns and collections, with no text on top.

High-quality product photos (at least 1,000 pixels wide).

Your product information: names, prices, sizes and variants.

Your idea or design references.

On the Essential Plan, your domain already set up.

The access permissions to your store.

There are 3 rounds: the initial delivery, a round with your comments and an optional third round if needed. We accept a maximum of 2 feedback documents, one per round.

Put all the changes for the round in one document. Use screenshots and clear descriptions, for example: which page it is on, what you see and what you want to see.

On the Guided Plan, the document is built with you in a 1 hour 30 minute Google Meet session. On the Essential Plan, you prepare it yourself.

If you ask for something outside the agreed scope, or beyond the 3 rounds, we quote it separately before doing it.

If you don't have a defined design, you can take the add-on: we present 3 design versions in Figma. For that, you send us 3 reference websites you like.

A mockup is a realistic drawing of how your store will look before we build it. You view and comment on it from your browser, with nothing to install.

By WhatsApp (+57 333 761 7338), by email ([email protected]) and, on the Guided Plan, by Google Meet.

We reply the same day on business days.

When your store is ready and published with your approval, you sign the delivery acceptance record and the project is closed.

Support or changes beyond the 3 rounds are quoted separately.